Are you interested in disruptive technologies? Of course you are, or at least you should be! And you would like to know more about both what disruptive technologies are happening right now and what kind of disruptive technology that we can expect looking forward? Yes, but so what? We are in the age of the customer, of rapid changes of customer behavior and technology that doesn’t “behave” the way we are used to. So we need to think ahead and understand the trends and the mechanisms behind them. But where do we start?